7/21/2023 0 Comments Apple store customer service![]() ![]() as of yesterday, the sign on credentials from my Apple ID stopped working but the subscription shows fine it just comes up with the NOW sign on screen and does not recognise my apple id credentials after three hours on support calls I gave up and said just cancel and refund the last month's subscription (and I'll subscribe to NOW directly). we subscribe to NOW via apple which has worked fine for over six months. I hope Apple pick this up because my complaint is going unheeded at the moment. I've just had the worse experience of Apple EVER and have lost all faith in their company and products. Take your business to Amazon folks, where you are actually treated like a human and not a talking bag of money. It doesn't even come with a charger, under the guise of "being green". I've decided to send back the second iPhone too now because frankly I am not rewarding bad business practices with my custom. So a trillion dollar company can't even get a return process nailed down properly. The last guy I spoke to said "oh sorry, our systems didn't refund you, it happens sometimes". I've had to call them about 7 times and it still isn't sorted. I needed a phone ASAP so I placed a second order on the proper card, so Apple have basically had almost £2k out of me and they still don't give a damn. ![]() I then refused delivery as recommended, and surprise surprise, a week later I still do not have a refund and my return is god knows where. This was a big no-no for Apple as they obviously want to launder my money. The worst customer service I have ever experienced.ĪVOID AVOID AVOID! I initially purchased an iPhone 12 with the incorrect credit card so I called Apple within the hour and requested a cancellation so I could re-order.
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